Training
Igniting Performance! Susan Young has helped thousands of people shatter their self-limiting beliefs by empowering them with success tools to achieve the breakthrough success they want. If you want to improve performance, shift attitudes, increase sales productivity, empower teamwork, enhance relationships, establish higher levels of customer service and loyalty and build unstoppable momentum, call Susan today!
“Resilience in Times of Change”
Change creates opportunity & the more effectively we adapt, respond & bounce back, the more successful we will be. How do you sustain effectiveness, motivation, & teamwork? How do you build foundations of trust & cooperation? How do you inspire resilience & focus on solutions rather than problems? Embrace the principles of resilience in times of change! Susan will teach you:
- The three laws of the universe that guide our actions, success and outcomes
- The three step change process
- How to go from “Woe to Wow” and build your bounce-ability
- 10 strategies on how to be more resilient
- Come away with a new sense of purpose, passion and performance
“Team Esteem”
Are your team players in alignment with your organization’s mission? A successful team boils down to two things: mutual respect among team members and a shared vision about where the team is going. Through interactive exercises and dynamic discussions, Susan will share the seven key ingredients that are essential to building a strong, successful team in your organization. Boost morale, catch the energy, maximize productivity and have fun! During this program Susan will share:
- Team-building principles that will unify your team and encourage collaboration
- How to build remarkable relationships and get everyone to play well together
- How to tap into your talents, engage your work force, and showcase your strengths to get the best out of your people
- Strengthen commitments to serving company and clients
- Decrease turnover by creating a happy environment
“From Ice to Fire…How to Turn Cold Leads Into Hot Buyers”
“Warm-up” the sales process by using these four proven strategies to build rapport, earn trust, serve others and build a strong foundation. This program is for everyone who wants to increase their income, provide excellent customer service and have client relationships transcend the transaction. You will learn:
- 5 ways to help you build rapport and trust with a customer
- Adapt your communication style to build trust with your customers
- 5 ways to build a reputation of reliability
- 5 secrets of delivering service worth bragging about
- 12 ways to reward your loyal customers and make them feel valued
“Beware the Toxic Zone…How to Detoxify from the Negative Nasties with a Positive Attitude and Proactive Choices”
Are negative people pulling you down? Difficult people are unpleasant to be around and they create a great deal of stress for the people who have to work with them. Their unpredictable moods can profoundly impact the way you feel about your job. They can lower productivity, devastate morale, and shut down creativity, enthusiasm, communication, and positive energy. Susan will share:
Motivational tools that will enable you to overcome negativity, reduce stress, and effectively deal with these energy suckers
- How to communicate with the someone who's a "know-it-all"
- How to avoid getting trapped on the gossip train
- 8 common bullying tactics used by difficult people
- 4 ways to take care of yourself when avoiding negative people is impossible
- How to deal with people who over-control, micromanage or display contempt
- 5 ways to set and maintain your personal boundaries
“How to Create a Customer-Focused Culture”
Is the spirit of customer service alive in your organization? While most organizations begin with honorable intentions for developing a customer service program, so many initiatives fail to improve the quality of customer service. Most likely, the organization is lacking the foundation to support a service culture. During this program, Susan Young will teach you the secrets of how to create and sustain a successful customer service initiative in your organization. During this program, Susan Young will teach you how to make your customers feel good about doing business with you and your company. You will learn:
- How to develop a customer service plan that actually works
- How to set realistic customer service goals
- 5 common customer service barriers in every organization
- 7 essential elements of a successful customer service initiative
- Surefire ways to motivate employees to take ownership of service
- 9 customer service tools and resources that will help you succeed
“Goals Will Make It Happen!”
Susan will deliver an action-packed program that will help you achieve your goals with 6 specific strategies. Learn how to remove self-imposed limitations, identify and overcome obstacles and light the fire under your goals with a specific action plan. Your dreams really can come true. You will learn how to:
- Think beyond the box with outrageous possibilities
- Identify obstacles that are sabotaging your efforts and preventing you from achieving your goals
- How to close the gap between desired and actual outcomes
- How to tap into your talents and showcase your strengths to maximize performance and productivity
Hire Susan Young to inspire, educate, entertain and ignite your organization.
Contact Susan >>
